Privacy notice

Drift is the software organizations use to list programs, take registrations and collect payment. The organization you register with runs the program itself and decides who on its staff sees your registration. Drift stores the information on its behalf and does not use it to run anything of its own.

If you want a registration corrected or removed, the organization can do it from its own screens, and you can ask us directly at any time.

The account holder's name, email address and phone number. The participant's name and date of birth, because programs are sold by age. Emergency contact details when the organization asks for them. Answers to any questions the organization adds to its own form, and a record of each waiver or policy you agreed to, including the exact version of the words you agreed to and when.

For each registration we keep what was bought, what it cost, what was paid and what is still owed, plus refunds and cancellations.

We also keep ordinary technical records — sign-in times, the pages you loaded, IP address and browser — to keep accounts secure and to find faults.

Card numbers never reach Drift. Payment is entered on screens hosted by Stripe, our payment processor, and Stripe holds the card. We receive only what the receipt shows: an amount, a card brand, the last four digits and whether the charge succeeded.

Money for a program goes to the organization's own Stripe account. Stripe's own privacy terms apply to the payment itself.

Staff of the organization you registered with, according to the role that organization gave them. Nobody at another organization can see your registration.

Our own staff can see it when we are investigating a fault or a support request.

The companies that run the platform for us: our hosting and database provider, Stripe for payments, and our email provider for the messages a registration generates.

Those companies keep their own records of what they did for us — the delivery log at our email provider still holds the address of a message already sent, for example, on its own schedule.

We do not sell your information, and we do not share it for advertising.

Registrations, payments and signed agreements are kept while the organization is using Drift, because they are the record of what was bought and agreed. We do not clear an organization's history on a timer, and we do not clear it when you close your account: a past registration is the organization's own record of it.

So a registration keeps what you entered when you made it — the participant's name and date of birth, your contact details, the emergency contact, any notes, your answers to the organization's questions, and everything financial. The organization needs that to answer an insurance question years later, settle a dispute or close out a season. If you want something on a past registration removed, the organization is the one to ask, and we will help them do it.

How long an organization keeps that detail is the organization's call, not ours — it can ask us to clear older registration detail on a schedule of its own, and we act on that.

Technical logs are kept for a short period and then discarded.

You can delete your account from your account settings. We ask you to confirm it first — your password, or a code we email you if you sign in with Google — and we email the address on the account to say it happened, so a deletion nobody meant to make gets noticed. It removes your profile and photo, the participants you saved, your saved cards — including the copy held at each organization's payment processor — any place you were holding on a waiting list, unfinished checkouts, and your contact details on any staff record you held at an organization. There is no recovery: we keep no working copy and there is no restore button.

The one exception is routine encrypted backups of the database. Nobody works from them, they exist only to recover from a failure, and they age out on their own schedule — after which the deleted information is gone from those too.

Registrations you already made stay with the organization, exactly as they are, as the record of what was bought and paid — they simply no longer point at an account. Where you were staff, the record of the role you held stays too, so past sessions still say who ran them. If you have an unpaid balance, recurring billing, a saved card or are the only owner of an organization, we ask you to settle that first, so nothing is left without an owner.

An organization can only be deleted if nobody has ever registered with it. Once a family has registered, its records stay, so nobody loses their registration history.

Most participants are children, registered by an adult. A child does not get an account: the account belongs to the parent or guardian, and the child appears only as a participant on it.

For a copy of what we hold, a correction, or a deletion, email privacy@driftsessions.com. If your question is about the program itself — dates, refunds, who is coaching — the organization is the one to ask, and its contact details are on its page.